Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) oversees daily pool-bar operations, ensuring prompt, friendly service and a consistently high guest experience. Typical requirements include a diploma or degree in hospitality, previous experience in a hotel bar or restaurant, sound knowledge of food and beverage service, good English communication skills, and the ability to lead and coach team members. The successful candidate is expected to maintain service standards, handle guest requests and concerns professionally, coordinate with the kitchen and other hotel departments, monitor cleanliness and stock levels, and follow cash-handling, hygiene, and safety procedures. Flexibility for shifts, weekends, and holidays is essential, along with a polished appearance and a genuine hospitality mindset.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, well-appointed properties, strong dining operations, and highly personal guest service. In the Philippines, Shangri-La operates respected properties in destinations such as Manila, Cebu, and Boracay. Employees typically work in a structured international environment with formal service standards, training opportunities, and career mobility across departments and countries. The company places strong emphasis on guest satisfaction, teamwork, professionalism, cultural awareness, and attention to detail. Benefits vary by property and position but may include service charge, meals, uniforms, medical coverage, staff accommodation or housing support, and learning and development programs.

Working in Philippines

The Philippines offers varied hospitality opportunities across Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations. Resorts regularly recruit staff in food and beverage, rooms, front office, recreation, engineering, and guest relations, with better opportunities for candidates who have English skills and international hotel experience. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Island living can be relaxed and scenic, though transport, healthcare, internet access, and shopping are more limited outside major towns. Costs vary considerably, with resort islands often charging more for accommodation and imported goods. Filipino citizens can work without immigration restrictions, while foreign nationals normally need an employer-sponsored Alien Employment Permit and appropriate work visa before starting employment. Candidates should confirm accommodation, service-charge arrangements, working hours, transport, insurance, and relocation support directly with the property.