Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the planning, delivery, and evaluation of employee training and service-quality programs. Requirements typically include a diploma or degree in hospitality, human resources, education, or a related field, along with experience in hotel training, learning and development, or guest-service operations. Strong communication, presentation, coaching, organization, and interpersonal skills are expected. The successful candidate should be confident delivering induction and service training, coordinating development activities, monitoring completion records, supporting performance improvement, and promoting Shangri-La’s service standards. Experience in a luxury hotel environment and familiarity with learning platforms or training documentation would be advantageous.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, Africa, North America, and Australia. The company is known for refined accommodation, personalized guest service, strong culinary offerings, and its warm, people-focused hospitality culture. Shangri-La properties generally emphasize staff development, cultural awareness, high service standards, and memorable guest experiences. In the United Arab Emirates, the group operates luxury hotels and resorts in major destinations including Dubai and Abu Dhabi. Employees may work in an international environment with opportunities to build careers across hotel operations, learning and development, food and beverage, rooms, wellness, and administration. Benefits vary by property and position but may include accommodation or allowance, transportation, meals, medical coverage, annual leave, air tickets, and incentive or service-charge payments.

Working in United Arab Emirates

The United Arab Emirates is not an island nation, but it offers a diverse lifestyle across cities, coastlines, and resort destinations. Hospitality is a major employer, with opportunities in luxury hotels, restaurants, tourism, events, aviation, and wellness, especially in Dubai, Abu Dhabi, Ras Al Khaimah, and Fujairah. The culture blends Emirati traditions with a highly international expatriate community; respectful dress and behavior, awareness of Islamic customs, and responsible conduct are important. Lifestyle options range from beaches, shopping, desert activities, and watersports to museums and vibrant dining scenes. Employees normally require employer-sponsored residence and work visas, with medical checks and official documentation completed after an offer. Relocating candidates should confirm accommodation, transport, insurance, leave, flights, and probation terms before arrival. Summers are extremely hot, while winters are comfortable and popular for outdoor activities.