Captain - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Captain supervises daily service at Summer Palace, Shangri-La Hong Kong, ensuring polished fine-dining hospitality and smooth coordination between guests, servers and kitchen colleagues. Candidates should have relevant experience in an upscale restaurant or hotel, strong knowledge of food and beverage service, and excellent communication skills in English; Cantonese and Mandarin are advantageous. Knowledge of Chinese cuisine, wines and guest-relations standards is preferred. The role requires leadership, attention to detail, a professional appearance and the ability to remain calm during busy periods. The successful candidate is expected to coach team members, handle guest requests and complaints courteously, maintain service and hygiene standards, and support the restaurant manager in achieving quality and commercial targets.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for personalised service, elegant hotels and resorts, and strong Asian values of warmth and care. The group operates properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Hong Kong is located in Admiralty and includes The Lobby Lounge, several restaurants, extensive meeting facilities and the Michelin-starred Cantonese restaurant Summer Palace. The company places emphasis on genuine hospitality, service excellence, professional development and respectful teamwork. Employees may receive benefits such as staff dining, uniform provision, medical coverage, service charge, training and hotel discounts, subject to the property and employment contract. Summer Palace serves refined Cantonese cuisine in a formal setting, so the Captain is expected to represent the hotel’s high standards at every guest interaction.

Working in Hong Kong

Hong Kong is a compact, highly connected city with a major island district, Kowloon and the New Territories. Hospitality opportunities are concentrated in luxury hotels, restaurants, clubs, events and tourism, with additional work in finance, retail, technology and aviation. Cantonese is the local language, while English is widely used in business and hotels; Mandarin is increasingly valuable. Life is fast-paced, urban and convenient, with excellent public transport, international dining, hiking trails, beaches and a vibrant cultural scene. Housing is expensive, so many newcomers share apartments or live farther from Central and commute by MTR. Foreign employees generally need an approved employment visa before starting work; the employer normally sponsors the application and must demonstrate a genuine role and suitable salary. Bring verified qualifications, references and financial savings for deposits, transport and initial living costs. Local registration and tax arrangements should be completed after arrival.