Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking and accurately processing food and beverage orders, serving dishes and drinks, clearing tables, and ensuring a polished dining experience. Candidates should have previous restaurant or hotel experience, good knowledge of service standards, and strong communication skills in English. Cantonese or other languages may be advantageous. The role requires a positive attitude, attention to detail, personal grooming, teamwork, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected. A genuine interest in hospitality and a customer-focused approach are essential.

About the employer

Shangri-La is a leading luxury hospitality group originating in Asia, known for its distinctive service, elegant hotels, resorts, and city properties worldwide. The group operates hotels under the Shangri-La, Kerry, JEN, and Traders brands across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La places strong emphasis on warm Asian hospitality, personalized guest service, employee development, and high operational standards. In Hong Kong, the company operates several prestigious properties and offers opportunities across food and beverage, rooms, culinary, guest services, corporate functions, and management. Employees may receive benefits such as staff meals, uniforms, training, medical coverage, service charge participation, and hotel discounts, although packages vary by position and property.

Working in Hong Kong

Hong Kong is a compact, energetic city made up of Hong Kong Island, Kowloon, the New Territories, and numerous outlying islands. Hospitality is a major employer, with opportunities in hotels, restaurants, cafés, clubs, tourism, events, and luxury retail. The culture blends Cantonese traditions with international influences, and English is widely used in hotels, while Cantonese is valuable for customer-facing roles. Life is fast-paced, convenient, and urban, with excellent public transport, varied dining, hiking trails, beaches, and vibrant nightlife. Rent can be high, so many workers share accommodation or live in outlying districts with good MTR connections. Foreign employees generally require an employer-sponsored work visa before starting employment, and the role must meet immigration requirements. Candidates should confirm housing, benefits, working hours, visa sponsorship, and service charge arrangements with the employer.