Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer supports residents and guests throughout their stay, providing warm, discreet and efficient service. Typical requirements include experience in guest relations, front office, concierge or luxury hospitality; strong spoken and written English; good communication, problem-solving and interpersonal skills; and confidence using hotel systems. Knowledge of additional languages and experience in a residential or five-star environment are advantageous. The successful candidate is expected to anticipate resident needs, manage requests and complaints professionally, coordinate with housekeeping, engineering and security, maintain accurate records, and protect guest privacy. A polished appearance, flexible schedule, cultural awareness and a genuine service attitude are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its warm, people-focused service. It operates hotels, resorts, residences and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties typically combine high service standards with strong local character, offering accommodation, dining, wellness, meetings and residential experiences. The group places considerable emphasis on colleague development, guest satisfaction, cultural respect and responsible business practices. In Indonesia, Shangri-La has established a presence through luxury hospitality operations serving international travellers, business guests and long-stay residents. Working for the company generally involves a professional, multicultural environment, structured service procedures and opportunities to develop a career within the wider hotel group.