Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager plans, delivers and evaluates training programmes that support service excellence, leadership development and employee growth. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning methods, coaching, performance development and training compliance. Strong communication, presentation, organisation and facilitation skills are essential, as is confidence working with employees at all levels. Shangri-La will expect a proactive, approachable manager who can identify development needs, measure training outcomes and build a positive learning culture across the property.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, warm guest experiences and distinctive hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its Malaysian portfolio includes well-established city hotels and resort destinations, serving leisure, business and group travellers. Employees typically work in multicultural teams and receive opportunities to develop careers across hotel operations, corporate functions and international properties. Shangri-La places strong emphasis on hospitality standards, colleague wellbeing, professional learning and personalised service. The company’s culture is built around genuine care, respect and creating memorable experiences for guests, while maintaining the operational discipline expected of a leading global luxury hotel brand.

Working in Malaysia

Malaysia offers resort and hospitality opportunities on Langkawi, Penang, Tioman, Redang and the islands of Sabah, including hotel operations, food and beverage, wellness, diving, guest services and management. Langkawi is the most developed island for international workers, with beaches, restaurants and a relaxed lifestyle; Penang combines heritage, food and urban convenience. Sabah’s islands provide excellent diving and nature experiences, while Redang and Tioman are more seasonal and resort-focused. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism. Living costs vary, with island accommodation often supplied by employers. Foreign employees generally need an employer-sponsored Employment Pass, and approval must be secured before working. Candidates should confirm accommodation, transport, healthcare, contract terms and visa arrangements before relocating.