Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is responsible for driving sales and revenue for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, along with several years of hotel sales experience and a strong understanding of leisure, corporate, group, and MICE markets. The candidate should be commercially minded, confident in client presentations and negotiations, and familiar with local and international travel trade networks. Expectations include achieving revenue targets, developing accounts, maintaining strong relationships with agents and corporate clients, supporting promotional campaigns, monitoring competitors, and representing both resorts professionally. Excellent communication, teamwork, organization, and willingness to travel are important.

About the employer

Shangri-La Group is a major international hospitality company headquartered in Hong Kong, operating luxury hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders brands. The group is known for Asian-inspired hospitality, personalized service, and comprehensive guest experiences. In Penang, Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort are established beachfront properties serving leisure travelers, families, groups, and business guests. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations, sales, guest services, and management. Benefits may include service charge, meals, uniforms, insurance, staff rates, training, and other employment benefits, depending on the position and local terms.

Working in Malaysia

Penang Island is one of Malaysia’s best-known destinations for hospitality, tourism, food, healthcare, education, technology, and business services, creating opportunities in hotels, restaurants, events, sales, and customer-facing roles. George Town offers a lively mix of colonial heritage, Malaysian, Chinese, Indian, and Peranakan culture, while beaches and resorts are concentrated around Batu Ferringhi. Living costs are generally lower than Kuala Lumpur or Singapore, although central and beachfront housing can be more expensive. Public buses, e-hailing services, and roads provide practical transport, while English is widely used in tourism and business. International employees normally need an Employment Pass or another suitable work authorization sponsored by their employer; working on a tourist entry is not permitted. Candidates should confirm salary, accommodation, taxes, insurance, relocation support, and visa arrangements directly with Shangri-La before accepting an offer.