Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees restaurant booking operations, manages reservation systems, coordinates seating arrangements, and supports the restaurant team in maximising guest satisfaction and revenue. Candidates are generally expected to have hospitality experience, preferably in restaurant reservations, front office, or guest services, with strong communication and organisational skills. Knowledge of reservation platforms, telephone etiquette, complaint handling, and basic revenue management is valuable. The role requires a professional appearance, attention to detail, flexibility to work weekends and holidays, and the ability to lead or coach colleagues. Fluency in English is normally required, while additional languages and experience with luxury hotels or Shangri-La standards would be advantageous.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is recognised for personalised service, elegant surroundings, and its Asian-inspired approach to hospitality. In Malaysia, Shangri-La properties serve business and leisure travellers in major destinations, offering accommodation, restaurants, meeting facilities, and wellness services. Employees typically work in service-focused, multicultural environments with structured hotel procedures and opportunities for professional development. The company places strong emphasis on guest satisfaction, teamwork, courtesy, and operational excellence. A Restaurant Reservations Manager would work closely with restaurant, front office, food and beverage, and revenue teams to manage bookings and deliver a smooth dining experience.

Working in Malaysia

Malaysia offers opportunities in hotels, restaurants, resorts, tourism, retail, technology, and professional services. Island and coastal destinations such as Langkawi, Penang, Tioman, Redang, and Kota Kinabalu are popular for resort and hospitality careers, while Kuala Lumpur provides broader corporate opportunities. Malaysian culture is diverse, combining Malay, Chinese, Indian, Indigenous, and international influences, with festivals, varied cuisine, and generally welcoming communities. Lifestyle costs are moderate, although resort islands can be more expensive and seasonal. Employers normally sponsor an Employment Pass for eligible foreign professionals; approval depends on the role, salary, qualifications, and current immigration rules. Candidates should confirm sponsorship, accommodation, transport, medical coverage, and contract terms before relocating. English is widely used in hospitality, and learning basic Malay can help with daily life and workplace relationships.