Room Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Attendant is responsible for cleaning and servicing guest rooms, bathrooms, corridors, and other assigned areas to Shangri-La standards. Duties include making beds, replenishing amenities, reporting maintenance issues, handling guest requests, and following hygiene, safety, and security procedures. Candidates should preferably have hotel housekeeping experience, although motivated applicants with relevant training may be considered. Good physical fitness, attention to detail, honesty, reliability, and a pleasant service attitude are expected. The role requires standing, bending, lifting, working flexible shifts, and maintaining confidentiality while respecting guests’ privacy. Clear communication and the ability to work effectively as part of a team are important.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other markets. Its brands are known for refined accommodation, attentive service, distinctive dining, and extensive leisure facilities. In the Philippines, Shangri-La operates well-established city hotels and resorts, including properties in Manila and other major destinations. Employees typically work in a structured international environment with formal service standards, training opportunities, and teamwork across departments. Benefits and compensation vary by property and employment status, but may include service charge, meals, uniforms, insurance, leave, staff rates, and career development programs. Room Attendants contribute directly to guest satisfaction by ensuring rooms are clean, comfortable, safe, and ready for arrival.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for housekeeping, food and beverage, front office, and maintenance staff. Filipino culture is generally warm, family-oriented, and service-minded, while English is widely used in hotels and business. Lifestyle varies from busy urban living to relaxed island communities; transport, healthcare, and shopping are more accessible in major cities. A foreign worker normally needs an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a 9(g) pre-arranged employee visa; requirements can change, so confirmation with the employer and Philippine authorities is essential. Philippine citizens do not need a visa to work domestically. Relocating staff should review housing, transport, insurance, contract terms, weather, and local living costs before accepting an offer.