Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations, including recruitment coordination, onboarding, employee records, attendance, staff welfare, training administration and compliance with Indonesian employment regulations. Candidates should have a diploma or degree in human resources, business administration or a related field, with hospitality HR experience preferred. Strong communication, organization and problem-solving skills are essential, along with confidentiality, attention to detail and confidence working with employees at different levels. The successful candidate is expected to uphold Shangri-La service standards, support a positive workplace culture, handle employee concerns professionally and work collaboratively with department managers in a fast-paced hotel environment.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its hotels, resorts and exceptional Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels typically emphasize warm hospitality, personalized guest experiences, staff development and strong operational standards. In Indonesia, the company has operated luxury properties in destinations such as Jakarta and Bali, serving business and leisure travelers. Employees commonly work in multicultural teams and may receive benefits such as meals, uniforms, training, medical support, service charge eligibility and career-development opportunities, depending on the property and employment contract. Human Resources teams play an important role in recruitment, employee engagement, learning, labor-law compliance and maintaining the company’s service culture.

Working in Indonesia

Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Batam and resort islands, especially in hotels, restaurants, tourism, wellness and events. Bali has the largest international tourism market and a relaxed, community-oriented lifestyle, while Jakarta provides broader corporate and career opportunities. Lombok and smaller islands offer quieter surroundings but fewer services and job openings. Indonesian culture values respect, modesty, hospitality and good relationships; learning basic Bahasa Indonesia is highly useful. Living costs vary considerably, with tourist areas generally more expensive. Foreign employees normally need employer sponsorship and the appropriate work and stay permits before starting employment; requirements can change, so confirmation with Shangri-La and Indonesian immigration authorities is essential. Employers may assist with permits, accommodation, meals, transport or relocation, but these benefits should be confirmed in the contract. Tropical weather, traffic and adapting to local customs are important considerations.