Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily hotel revenue, checking income postings, reconciling reports, and ensuring that financial controls are followed across rooms, food and beverage, and other outlets. Candidates typically need a degree or diploma in accounting, finance, hotel management, or a related field, along with several years of hotel finance or income-audit experience. Strong knowledge of hospitality accounting systems, spreadsheets, auditing procedures, and revenue controls is expected. The successful candidate should be detail-oriented, ethical, organized, and confident working with multiple departments. Good communication skills, problem-solving ability, and the capacity to meet deadlines in a busy hotel environment are important.

About the employer

Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, comfortable accommodation, dining, wellness facilities, and strong attention to guest experience. In Indonesia, Shangri-La has operated prominent luxury hotels and resorts serving business travelers, leisure guests, conferences, and international visitors. The company places emphasis on warm Asian hospitality, professional standards, employee development, and service consistency. A finance position within Shangri-La generally works closely with hotel operations, corporate finance, and department managers to protect revenue accuracy and support sound business decisions. Benefits may include meals, service charge, insurance, training, and hotel-related staff benefits, depending on the property and employment terms.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort destinations. Bali has the broadest range of international hotels, restaurants, wellness businesses, and tourism roles, while Jakarta and Surabaya provide stronger corporate and city-hotel opportunities. Indonesian workplace culture generally values respect for seniority, teamwork, politeness, and relationship building. Lifestyle varies from busy urban living to relaxed beach communities, with affordable local food and transport but higher costs in popular tourist areas. Foreign nationals normally need employer sponsorship and the appropriate work and stay permits before starting employment; working on a tourist visa is not permitted. Employers usually coordinate immigration documentation, although candidates should confirm the contract, taxes, insurance, accommodation, and relocation support. Learning basic Bahasa Indonesia is helpful, and employees should research local customs, healthcare access, housing, and transport before relocating.