Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in leading daily hotel operations, maintaining service standards, managing departmental performance, and ensuring guest satisfaction. Candidates typically need a degree in hospitality or business, substantial experience in luxury or international hotels, and a strong background in rooms, food and beverage, or hotel operations. The role requires confident leadership, commercial awareness, sound financial understanding, excellent communication, and the ability to handle guest concerns and operational challenges calmly. Shangri-La will expect a hands-on manager who can motivate multicultural teams, uphold brand standards, support revenue and cost objectives, and represent the property professionally.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, refined service, and strong attention to guest experience. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu, and Boracay, serving business travelers, holidaymakers, and large events. The company places importance on service culture, operational excellence, employee development, and responsible business practices. A Resident Manager can expect a structured international environment, close collaboration with senior leadership, and responsibility for maintaining consistent standards across multiple hotel departments.

Working in Philippines

The Philippines offers hotel careers in Manila, Cebu, Boracay, Palawan, Davao, and other tourism destinations, with opportunities in luxury resorts, business hotels, restaurants, and events. Filipino culture is welcoming, family-oriented, and service-minded, while English is widely used in workplaces. Lifestyle varies from fast-paced urban living to relaxed beach communities; costs are generally lower than in many international expatriate destinations, although Manila and resort areas can be expensive. Foreign hires normally need an employer-sponsored work permit and visa, commonly an Alien Employment Permit and a 9(g) work visa, with requirements handled alongside immigration authorities. Relocating employees should arrange authenticated documents, medical checks, housing, banking, and health insurance. Climate is tropical, with a dry season and a wetter typhoon season, so regional transport and weather planning are important.