Waiter / Waitress - Hung Tong (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Hung Tong is responsible for welcoming guests, taking food and beverage orders, serving dishes and drinks, explaining menu items, and ensuring a polished dining experience. Candidates should ideally have previous experience in hotel or restaurant service, good knowledge of dining etiquette, strong communication skills, and a professional, friendly manner. Cantonese and English are useful, while Mandarin may be an advantage. The role requires teamwork, attention to detail, good personal presentation, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected. A genuine interest in hospitality and a commitment to Shangri-La service standards are essential.

About the employer

Shangri-La is a luxury hotel group founded in Hong Kong and recognised internationally for warm Asian hospitality and high service standards. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. Its Hong Kong properties serve business travellers, local residents and international visitors through luxury accommodation, restaurants, bars, meetings and events. Hung Tong is associated with Shangri-La’s Cantonese dining tradition, where attentive service, product knowledge and refined presentation are important. Employees typically work in multicultural teams and receive opportunities to develop their hospitality skills. Depending on the property and employment terms, benefits may include staff meals, uniform, training, medical coverage, discounts and career progression. Exact duties and benefits should be confirmed with the recruiting property.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services. The culture combines Cantonese traditions, international influences, festivals, excellent food and a fast-paced working environment. Lifestyle options range from dense urban neighbourhoods and shopping districts to beaches, hiking trails and outlying islands. Public transport is efficient, and most residents use the MTR, buses, ferries and minibuses. Foreign nationals normally need a suitable employment visa before starting work; the employer generally sponsors the application and must demonstrate that the role and candidate meet immigration requirements. Applicants should prepare qualifications, employment records, passport documents and a signed offer. Housing can be expensive, so budgeting for rent, deposits, utilities and transport is important. Learn basic Cantonese hospitality phrases, respect workplace hierarchy and check contract details, working hours, service charge and accommodation arrangements before relocating.