Service Associate- Front Office (Receptionist)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Front Office welcomes guests, manages check-in and check-out, handles reservations and guest requests, provides local information, processes payments, and coordinates with housekeeping and other departments. Candidates should have good spoken and written English, a friendly and professional manner, basic computer skills, and strong attention to detail. Previous hotel or customer-service experience is preferred, although suitable hospitality graduates may be considered. The role requires flexibility to work shifts, weekends, and public holidays. Shangri-La expects associates to deliver warm, efficient service, maintain guest confidentiality, resolve concerns calmly, and represent the hotel’s standards throughout every interaction.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and recognised internationally for its hotels, resorts, residences, and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other key destinations. Shangri-La hotels are known for comfortable accommodation, restaurants, wellness facilities, meeting spaces, and personalised guest service. In Indonesia, the company has operated high-end properties serving leisure travellers, business guests, families, and international events. Employees typically work in a structured, multicultural environment with training opportunities and clear hospitality service standards. The company places strong emphasis on genuine care, professionalism, teamwork, guest satisfaction, and creating memorable stays. Benefits and employment terms vary according to the individual property, position, and local Indonesian regulations.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands. Bali has the largest tourism market, with jobs in hotels, restaurants, wellness, events, and guest services, while Jakarta, Surabaya, and Bandung provide more business-hotel opportunities. The culture is diverse, welcoming, and strongly influenced by local traditions, religion, and community values; respectful dress and behaviour are important. Lifestyle ranges from busy city living to relaxed coastal communities, with relatively affordable food and transport outside major tourist areas. Foreign nationals generally need an employer-sponsored work permit and appropriate stay visa before starting employment; working on a tourist visa is not permitted. Employers normally guide successful candidates through immigration and documentation. Applicants should confirm salary, accommodation, meals, insurance, tax, contract terms, and relocation support before accepting an offer.