Service Leader - Customer Sales / Guest Service Center

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Customer Sales / Guest Service Center is expected to lead daily guest-contact and sales operations, respond to inquiries, handle reservations or service requests, and ensure a warm, efficient customer experience. Typical requirements include a diploma or degree in hospitality, business, communications, or a related field; experience in hotel reservations, customer service, contact centers, or sales; strong spoken and written English; and confidence using reservation or customer relationship systems. The successful candidate should be organized, commercially aware, calm under pressure, and able to coach colleagues, resolve complaints, meet service and sales targets, and work flexible shifts, including weekends and holidays.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for gracious Asian hospitality, personalized service, and well-appointed properties in major cities and resort destinations. In the Philippines, Shangri-La has established properties serving leisure, business, dining, and events guests. Employees generally work in a structured, service-focused environment with emphasis on guest satisfaction, professional standards, teamwork, and cultural awareness. The company offers opportunities across hotel operations, food and beverage, sales, finance, engineering, and guest services. Career development, internal training, and international exposure may be available depending on the property and role, although compensation and benefits vary by location, experience, and employment status.

Working in Philippines

The Philippines offers hospitality and customer-service opportunities in Metro Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Major employers include hotels, resorts, airlines, restaurants, cruise-related businesses, and tourism companies. Work culture is generally friendly, relationship-oriented, and respectful, with English widely used in professional settings. Island life can offer warm weather, beaches, affordable local food, and a relaxed community atmosphere, although transport, internet quality, and healthcare access vary outside major cities. Foreign applicants usually need an employer-sponsored work permit and appropriate visa before beginning employment; requirements can include immigration approval, labor certification, and medical documents. Filipino applicants can relocate between islands more easily but should budget for housing, transport, and seasonal price changes. Before accepting a role, confirm salary, accommodation, service charges, meals, health coverage, contract terms, and whether relocation assistance is provided.