Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the lobby lounge, ensuring polished guest service, efficient staffing, accurate billing, high product standards, and compliance with hotel policies. Candidates should have a degree or diploma in hospitality, food and beverage, or a related field, together with several years of experience in upscale hotel or restaurant operations, including supervisory experience. Strong communication, leadership, problem-solving, and guest-recovery skills are expected. The successful candidate should be comfortable managing shifts, training colleagues, coordinating with kitchen and other departments, monitoring costs, and maintaining Shangri-La’s service standards. Flexibility to work evenings, weekends, and holidays is essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry, JEN, and Traders. Shangri-La properties are known for warm Asian hospitality, personalized service, upscale accommodation, and extensive dining and wellness facilities. In the Philippines, the group has established resorts and city hotels serving leisure travelers, business guests, families, and events. Employees typically work in a structured, multicultural environment with emphasis on guest satisfaction, professionalism, training, and operational consistency. Benefits may include service charge, meals, uniforms, medical coverage, staff discounts, and career opportunities within the wider group, depending on the property and employment terms.

Working in Philippines

The Philippines is an archipelago of more than 7,000 islands, with major employment centers in Metro Manila, Cebu, and Davao, and tourism opportunities in Boracay, Palawan, Bohol, and Mactan-Cebu. Hospitality jobs are available in hotels, resorts, restaurants, spas, diving operations, and events, although salaries and living costs vary considerably by island. Filipino culture is welcoming, family-oriented, and strongly influenced by both Asian and Western traditions; English is widely used in workplaces. Island life can offer beaches, outdoor activities, relaxed communities, and a lower cost of living, but remote locations may have limited healthcare, transport, and shopping. Foreign employees generally need an employer-sponsored work permit and appropriate visa, while Filipinos relocating between islands usually need only standard identification and employment documents. Research housing, transport, weather, and local wages before accepting an offer.