Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) is responsible for supervising daily pool-bar operations, coordinating service, maintaining guest satisfaction, and supporting the team during busy periods. Candidates should have relevant experience in hotel, restaurant, or bar operations, strong knowledge of food and beverage service, and good communication skills. Familiarity with beverage preparation, point-of-sale systems, cash handling, hygiene standards, and inventory control is expected. The successful candidate should be guest-focused, well organized, physically fit, and comfortable working shifts, weekends, and holidays. Leadership ability, attention to detail, professionalism, and a genuine interest in creating memorable Shangri-La experiences are important.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group originating in Asia, with hotels, resorts, and residences across the world. The company is recognized for warm Asian hospitality, high service standards, and carefully designed guest experiences. Its Philippine properties include luxury resorts and city hotels serving leisure, business, dining, and events guests. Shangri-La generally provides structured training, career development, employee benefits, and opportunities for international mobility. Food and beverage teams are central to the guest experience, operating restaurants, bars, lounges, banqueting services, and pool facilities. Employees are expected to demonstrate professionalism, cultural awareness, teamwork, and consistent attention to detail while representing the company’s values and service philosophy.

Working in Philippines

The Philippines offers hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, Bohol, Davao, and other resort destinations. Common roles include hotel operations, food and beverage, housekeeping, tourism, events, and guest services. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Island living can provide warm weather, beaches, outdoor activities, and a relaxed lifestyle, although transport, utilities, and healthcare vary by location. Manila and Cebu offer broader career options, while resort islands may provide accommodation or staff meals but have fewer services nearby. Foreign workers generally need employer sponsorship and the appropriate work permit or visa; requirements can change, so confirmation with the employer and Philippine immigration authorities is essential. Relocating candidates should budget for deposits, transportation, insurance, and initial living costs.