Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the planning and delivery of employee training, onboarding, and service-quality initiatives in a luxury hospitality environment. Requirements typically include a diploma or bachelor’s degree in hospitality, human resources, education, or a related field, along with hotel training experience and strong knowledge of guest-service standards. The successful candidate should be confident presenting to diverse teams, evaluating training effectiveness, coordinating learning schedules, and coaching colleagues. Excellent communication, organization, facilitation, and interpersonal skills are expected, together with a professional appearance, cultural awareness, and a genuine commitment to continuous improvement and exceptional guest experiences.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and distinctive Asian-inspired service culture. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La emphasizes warm hospitality, personalized guest service, colleague development, and strong standards in accommodation, dining, wellness, and events. Its hotels commonly provide structured training and career opportunities across operations, administration, and leadership functions. In the United Arab Emirates, Shangri-La properties serve business and leisure travelers and employ multicultural teams. A Learning, Development, and Service Excellence Supervisor would contribute to maintaining the brand’s service standards by strengthening colleague capabilities, supporting engagement, and helping departments deliver consistent, memorable guest experiences.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah, with strong opportunities in hospitality, tourism, aviation, retail, events, finance, healthcare, and technology. The culture blends Emirati traditions with a highly international population; respectful dress, punctuality, and awareness of Islamic customs are important. Lifestyle options range from modern city living and shopping to beaches, desert activities, and cultural attractions. Employers normally sponsor work visas, residence permits, medical checks, and Emirates ID processing for overseas hires, subject to local regulations. Candidates should confirm the employment contract, benefits, accommodation or housing allowance, insurance, transport, and annual leave before relocating. Costs vary considerably, with Dubai and Abu Dhabi generally more expensive. English is widely used in workplaces, while Arabic is the official language. Employees should verify visa status and never work on a tourist visa.