Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest service across front office and other departments. Requirements typically include a degree or diploma in hospitality management, several years of hotel experience, strong knowledge of front-office procedures, and excellent English communication skills. The candidate is expected to lead colleagues confidently, resolve guest concerns, coordinate with operating departments, monitor service standards, handle emergencies, and prepare accurate shift reports. Flexibility to work rotating shifts, weekends, and public holidays is essential. Shangri-La would generally expect a professional, guest-focused individual who can remain calm under pressure, make sound decisions, and represent the hotel’s service standards at all times.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, personalized guest service, comfortable accommodations, and high-quality dining, wellness, and conference facilities. Shangri-La properties commonly serve leisure travelers, business guests, families, and large events. The company places strong emphasis on service excellence, employee development, cultural awareness, and creating memorable guest experiences. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay, offering employees opportunities within a well-established international hotel network.

Working in Philippines

The Philippines is an archipelago with major employment centers in Luzon, Cebu in the Visayas, and resort islands such as Boracay and Palawan. Hospitality jobs are widely available in hotels, resorts, restaurants, casinos, events, and tourism services, particularly in Metro Manila, Cebu, Boracay, and popular beach destinations. Filipino culture is welcoming, family-oriented, and strongly influenced by both Asian and Western traditions; English is widely used in workplaces. Lifestyle varies from busy city living to relaxed coastal communities, with generally warm weather, affordable local food, and active social life. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while requirements vary by nationality and role. Relocation costs, accommodation, transport, healthcare, and seasonal income should be reviewed carefully. Employees should also check local regulations and confirm whether staff housing, meals, airfare, or relocation assistance are included in the employment package.