Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining receives and accurately records guest food and beverage orders by telephone, explains menu items, confirms special requests, and coordinates with the kitchen and service team for timely delivery. Candidates should have strong spoken English; Cantonese and Mandarin are useful in Hong Kong. Previous experience in hotel restaurants, room service, reservations, or a customer-service role is preferred. The role requires clear communication, good telephone manners, attention to detail, basic computer skills, and a professional appearance. Flexibility to work rotating shifts, weekends, public holidays, and overnight hours is expected. The successful candidate should remain calm under pressure, handle guest complaints courteously, and consistently deliver Shangri-La’s service standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its high-end hotels, resorts, residences, and city properties worldwide. The group operates across Asia, the Middle East, Europe, North America, and other international markets, with a strong reputation for warm, personalized Asian-style hospitality. Shangri-La hotels typically provide accommodation, restaurants and bars, banquet facilities, wellness services, and business amenities. Employees are expected to demonstrate courtesy, attention to detail, teamwork, and a genuine commitment to guest satisfaction. Benefits for eligible Hong Kong employees may include service charge, meals, medical coverage, staff accommodation or allowances, training, and discounted stays, depending on the property and employment terms. The Hong Kong operation offers an international working environment and opportunities to progress within hotel food and beverage services.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. The hospitality sector regularly recruits front office, food and beverage, housekeeping, culinary, and guest-relations staff, especially in busy districts such as Tsim Sha Tsui, Central, Causeway Bay, and the airport area. The culture combines Cantonese traditions, international influences, festivals, efficient public transport, and a fast-paced working style. Lifestyle benefits include excellent dining, hiking, beaches, shopping, and convenient transport, although rent is high and living space can be limited. Foreign nationals generally need an employment visa sponsored by a Hong Kong employer before starting work; applicants must normally show a confirmed job, suitable qualifications or experience, and market-level pay. Employers often assist with visa paperwork, while candidates should confirm accommodation, medical coverage, service charge, and contract conditions before relocating.