Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Café Malacca is expected to deliver friendly, efficient table service in a busy hotel restaurant. Typical requirements include previous experience in a restaurant or hotel, good spoken English and Cantonese; additional languages are useful. Candidates should be well presented, attentive, reliable and comfortable working shifts, weekends and public holidays. Duties include welcoming guests, explaining menus, taking accurate orders, serving food and beverages, maintaining cleanliness and coordinating with the kitchen and front-of-house team. A genuine hospitality mindset, good communication skills and the ability to remain calm during busy periods are important. Training may be provided to suitable candidates, while Hong Kong hospitality experience and knowledge of food-service standards would be advantageous.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. The group is known for personalised service, elegant accommodation and strong food-and-beverage operations. Its Hong Kong properties serve business travellers, leisure guests, local residents and large events, with restaurants offering regional and international cuisine. Shangri-La places emphasis on warm Asian hospitality, professional development and high service standards. Employee benefits vary by property and position but may include staff meals, uniforms, medical coverage, training, discounts and opportunities for internal career progression. Café Malacca reflects the company’s focus on distinctive dining experiences, offering Malaysian and Southeast Asian flavours in a hotel setting. Specific duties, benefits and compensation should be confirmed directly with the recruiting property.

Working in Hong Kong

Hong Kong is a compact, energetic city with excellent opportunities in hotels, restaurants, retail, finance, technology, logistics and professional services. Hospitality roles are concentrated on Hong Kong Island, Kowloon, Lantau and major hotel districts. Cantonese is valuable for customer-facing work, while English is widely used in hotels and international businesses; Mandarin can also help. The culture combines Chinese traditions, international influences, fast-paced city life and a strong dining scene. Public transport is efficient, but accommodation is expensive and space is limited. Overseas workers generally need an employer-sponsored work visa before starting employment; the company normally supports the application, and applicants must meet immigration and qualification requirements. New arrivals should budget for rent, deposits, transport and healthcare. Hong Kong has humid summers, mild winters and occasional typhoons, so suitable clothing and awareness of weather alerts are important.