Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Residences) welcomes residents, handles enquiries, coordinates requests, manages complaints and supports a smooth, personalised residential experience. Candidates should have experience in guest relations, front office, luxury hospitality or a similar customer-facing role, along with strong English communication and interpersonal skills. Knowledge of Indonesian and additional languages is helpful. The role requires professional presentation, service awareness, attention to detail, computer literacy and flexibility to work shifts, weekends and public holidays. Shangri-La expects someone warm, discreet, proactive and capable of building lasting relationships with residents while coordinating effectively with housekeeping, engineering, security and other departments.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for its warm Asian hospitality, high service standards and personalised guest experiences. Its properties typically combine accommodation with restaurants, wellness facilities, events and residential services. Shangri-La places strong emphasis on colleague development, teamwork, cultural awareness and creating memorable stays for guests and residents. In Indonesia, the group has operated well-known luxury resorts and hospitality properties, serving leisure travellers, families, business guests and long-stay residents. Employees generally work in structured, multicultural environments where professionalism, discretion, grooming and genuine care for customers are important.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam and other resort islands, especially in front office, food and beverage, housekeeping, wellness and guest services. Bali is the most international market, while Lombok and smaller islands offer a quieter lifestyle and growing tourism demand. Local culture values courtesy, community, religious traditions and respectful dress, with Hindu, Muslim and other cultural practices varying by region. Living costs depend heavily on location; Bali resort areas can be expensive, while smaller towns are more affordable. Foreign workers normally need employer sponsorship and the appropriate work and stay permits before starting employment; working on a tourist visa is not permitted. Employers may assist with permits, accommodation, transport, meals or insurance, but this should be confirmed in writing. New arrivals should arrange reliable housing, health coverage and document translations before relocating.