Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning and delivering training programmes that support Shangri-La’s service standards, leadership development and employee growth. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with several years of training or hotel experience. The successful candidate should be confident facilitating workshops, assessing training needs, preparing development plans and measuring learning results. Strong communication, presentation and organisational skills are essential. Experience with hotel operations, performance management, coaching and digital learning platforms is advantageous. The role also expects professionalism, cultural awareness, discretion and the ability to work with colleagues at all levels in a fast-paced hospitality environment.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. The group is recognised for its Asian-inspired hospitality, personalised service and strong focus on guest comfort. Its properties range from urban business hotels to beach resorts, often offering restaurants, wellness facilities, meeting spaces and family activities. Shangri-La places considerable emphasis on colleague development, service culture and internal career progression. In Malaysia, the group has operated well-known properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. Working for Shangri-La can provide exposure to international hotel standards, multicultural teams and a broad range of hospitality operations. Benefits and employment terms vary by property, role and candidate experience.

Working in Malaysia

Malaysia offers opportunities in hospitality, tourism, education, technology, finance and retail, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations such as Langkawi, Penang and parts of Sabah provide a relaxed lifestyle, beaches, outdoor activities and a multicultural community, while Kuala Lumpur offers greater career variety and urban convenience. Malaysian culture blends Malay, Chinese, Indian and indigenous influences, with English widely used in business and tourism. Living costs are generally moderate, although central Kuala Lumpur and popular resort islands can be more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and approval must be obtained before starting work. Employers commonly support visa applications, but requirements depend on nationality and salary level. Candidates should confirm accommodation, healthcare, transport, taxes and relocation benefits directly with Shangri-La before accepting an offer.