Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is responsible for driving room, group, corporate and leisure business for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of local and international markets, and an established client network. The successful candidate is expected to develop sales plans, manage key accounts, pursue new business, conduct presentations and site inspections, attend trade events, prepare forecasts and achieve revenue targets. Excellent communication, negotiation, relationship-building and organisational skills are essential, along with flexibility for travel, client entertainment and occasional weekend or evening duties.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for warm Asian hospitality, personalised service and high standards in accommodation, dining, wellness and events. In Malaysia, Shangri-La operates several well-established properties, including the Rasa Sayang Resort and Golden Sands Resort in Penang, as well as hotels in Kuala Lumpur, Kota Kinabalu and other destinations. Employees typically work in a multicultural environment with opportunities to serve leisure travellers, corporate clients, groups and international guests. The company places emphasis on guest satisfaction, commercial performance, professional service delivery and career development across its hospitality operations.

Working in Malaysia

Penang Island is one of Malaysia's strongest tourism and hospitality markets, offering opportunities in hotels, resorts, restaurants, events, retail, travel and customer service. George Town combines UNESCO-listed heritage streets, Chinese, Malay, Indian and Peranakan influences, lively food culture and a relaxed coastal lifestyle. Beaches and resort areas such as Batu Ferringhi are popular with visitors, while the island also has hospitals, international schools, shopping centres and reliable transport links. Living costs are generally lower than Kuala Lumpur, although rents near resort and expatriate areas can be higher. Foreign nationals normally need an employer-sponsored Employment Pass, with the hiring company handling the application and related approvals. Candidates should confirm eligibility, contract terms, accommodation, healthcare coverage and relocation support before moving. Malaysia's tropical climate is warm and humid year-round, with heavier rain during monsoon periods.