Front Office Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with housekeeping and other hotel departments. Candidates should have customer-service experience, good spoken and written English, basic computer skills, and a professional, well-groomed presentation. Knowledge of hotel systems and additional languages is advantageous. The role requires strong communication, problem-solving and organisational abilities, with flexibility to work shifts, weekends and public holidays. Shangri-La expects a friendly, attentive and service-focused team member who can deliver consistent luxury hospitality, resolve guest concerns tactfully, and maintain accurate records while working effectively in a busy environment.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and serviced residences across Asia, the Middle East, Europe and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive properties in city and resort destinations. Its Malaysian portfolio includes well-known hotels and resorts in Kuala Lumpur, Penang, Sabah and other locations. Shangri-La provides accommodation, dining, meetings, wellness and leisure experiences for business and holiday travellers. Employees generally work in a structured, guest-focused environment with opportunities for training, internal development and international hospitality experience. The company values genuine care, teamwork, professionalism and attention to detail, making front-office roles particularly important to the overall guest experience.

Working in Malaysia

Malaysia offers hotel and tourism jobs in Kuala Lumpur, Penang, Langkawi, Sabah and other resort areas, including front office, food and beverage, housekeeping, diving and guest services. The culture blends Malay, Chinese, Indian and indigenous influences, with welcoming communities, varied festivals and excellent food. Island living in Langkawi or parts of Sabah can be relaxed and scenic, although transport, healthcare and entertainment may be more limited than in major cities. Malaysia is generally affordable, with housing and daily expenses varying considerably by location. Foreign nationals normally need an employer-sponsored Employment Pass or another approved work permit before starting employment; the employer usually manages the application. Candidates should verify eligibility, contract terms, accommodation, medical coverage and relocation support. A valid passport, relevant qualifications and experience are typically required, while English is valuable and Malay or other languages can improve employability.