Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees table bookings, reservation systems, guest enquiries and coordination with restaurant operations. Requirements typically include a diploma or degree in hospitality, food and beverage experience, strong communication skills and familiarity with reservation platforms. Previous supervisory or managerial experience is preferred, along with good telephone etiquette, attention to detail and the ability to manage busy periods. The successful candidate is expected to maximise restaurant occupancy, maintain accurate booking records, handle special requests professionally and deliver Shangri-La’s service standards. Flexibility for shifts, weekends and public holidays is normally required, as well as confidence working with international guests and multiple hotel departments.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, comfortable accommodation, restaurants, wellness facilities and destination-focused guest experiences. In Malaysia, Shangri-La operates established luxury hotels and resorts, including properties in Kuala Lumpur, Penang and Kota Kinabalu. The company places strong emphasis on genuine hospitality, cultural awareness, professional development and consistent service quality. Employees commonly work in multicultural teams and serve both leisure and business travellers. Depending on the property, benefits may include meals, uniforms, staff accommodation or transport support, medical coverage, training and preferential hotel rates. Exact benefits and salary depend on the hotel, candidate’s experience and employment terms.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology and professional services. Popular island destinations such as Penang, Langkawi, Tioman and the Perhentian Islands provide a relaxed lifestyle, beaches, water activities and strong seasonal tourism, while Kuala Lumpur offers broader career options and urban conveniences. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals, language and daily life. English is widely used in hospitality and business, though Malay is the official language. Living costs are generally moderate, but island accommodation and transport can be higher during peak seasons. Foreign employees normally need an employment pass sponsored by their employer before starting work; requirements vary by nationality and role. Candidates should confirm visa sponsorship, housing, insurance, tax obligations and transportation arrangements directly with the employer.