Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, financial performance, service standards, and departmental coordination. Candidates typically need a degree in hospitality, business, or a related field, along with substantial experience in luxury hotels or resorts, including management-level responsibility. Strong leadership, communication, problem-solving, and commercial skills are expected, together with a sound understanding of rooms, food and beverage, service quality, budgeting, and Philippine hospitality practices. The successful candidate should be guest-focused, commercially aware, hands-on, culturally sensitive, and able to lead diverse teams while maintaining Shangri-La’s standards. Flexibility, professional presentation, and the ability to work long or changing hours are also important.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for Asian-inspired service, elegant accommodation, and resort experiences. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties generally serve business travelers, families, leisure guests, and luxury tourists, with services covering rooms, dining, wellness, events, and recreation. Shangri-La places strong emphasis on genuine hospitality, employee development, cultural understanding, and personalized guest service. In the Philippines, the group has established properties in major destinations such as Manila and Cebu, offering full-service urban and resort environments. Employment commonly includes structured operating standards, multicultural teamwork, and opportunities to build an international hospitality career.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, restaurants, tourism, retail, and business services, particularly in Manila, Cebu, Boracay, Palawan, and other coastal destinations. Life can be lively and social, with warm weather, affordable local food, strong family culture, English widely used, and easy access to beaches and outdoor activities. Major cities provide better transport, healthcare, and international connections, while island locations offer a slower, resort-focused lifestyle. Foreign nationals normally need an employer-sponsored work permit and an appropriate employment visa, commonly a 9(g) pre-arranged employee visa; working on a tourist visa is not permitted. Employers often assist with documentation, accommodation, meals, relocation, and airport transfers, depending on the package. Candidates should confirm visa conditions, tax treatment, housing, medical coverage, service charge, and travel arrangements before accepting an offer. Costs and connectivity vary considerably between islands.