Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s sales, marketing and business-development activities. Typical requirements include a diploma or degree in hospitality, tourism, marketing or a related field, along with relevant administrative or hotel experience. Strong communication, organisation and computer skills are expected, as well as confidence preparing reports, coordinating appointments, handling correspondence and assisting with promotional campaigns. The successful candidate should be professional, detail-oriented, commercially aware and comfortable working with guests, corporate clients, travel partners and internal departments. Flexibility, teamwork, a positive service attitude and proficiency in English are important; knowledge of additional languages and local Malaysian markets may be advantageous.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for personalised service, elegant properties and the Shangri-La hospitality tradition. Its Malaysian portfolio includes city hotels and resort destinations, serving business travellers, leisure guests, meetings and events customers. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, sales, marketing, food and beverage and corporate functions. A Sales & Marketing Coordinator normally supports revenue-generating activities, client communication, promotional work and administrative coordination, helping the property maintain strong relationships with guests, companies, travel agencies and event organisers.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services. Popular island destinations include Langkawi, Penang, Tioman, Redang and Pangkor, while Kuala Lumpur and Johor Bahru provide broader corporate employment. Malaysian culture combines Malay, Chinese, Indian and Indigenous influences, with diverse festivals, excellent food and generally welcoming communities. Island life is relaxed, outdoors-oriented and surrounded by beaches, diving and nature, although transport and services can be more limited than in major cities. Foreign employees generally need an employer-sponsored Employment Pass, and the company must support the application before work begins. Requirements vary by nationality and role, so applicants should confirm current rules with Malaysian immigration or the employer. Relocation planning should include accommodation, healthcare, transport, insurance and the cost difference between resort islands and mainland cities.