Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily revenue, verifying income records, reconciling front-office, food and beverage, and other operating transactions, and ensuring compliance with financial controls. Candidates should have a degree or diploma in accounting, finance, or hospitality management, with relevant hotel audit or accounting experience. Knowledge of hotel accounting systems, internal controls, reporting, and Microsoft Excel is expected. Strong numerical ability, attention to detail, integrity, leadership, and communication skills are important. The successful candidate will work closely with operational departments, investigate discrepancies, prepare accurate reports, meet audit deadlines, and support Shangri-La’s standards for financial accuracy and guest service.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for refined service, comfortable accommodation, destination dining, wellness facilities, and strong attention to guest experience. Shangri-La properties typically provide structured training, international hospitality standards, and opportunities for employees to build careers across departments and countries. In Indonesia, the group has operated well-known properties in destinations including Jakarta and Bali. Its teams cover hotel operations, finance, culinary services, engineering, sales, human resources, and guest relations. Working for Shangri-La generally requires professionalism, cultural awareness, teamwork, and a consistent commitment to service quality and operational standards.

Working in Indonesia

Indonesia offers opportunities in hospitality, tourism, finance, technology, education, and retail, with the strongest hotel markets in Bali, Java, Lombok, and selected islands such as Batam and Bintan. Bali is popular with international workers for its beaches, wellness scene, restaurants, and expatriate communities, while Jakarta and other Java cities provide broader corporate and career opportunities. Indonesian culture values respect, community, modesty, and relationship-building; learning basic Bahasa Indonesia is highly useful. Lifestyle costs vary: Bali’s popular areas can be expensive, while many parts of Java are more affordable. Foreign employees normally need employer sponsorship and the appropriate work and stay permits before starting employment. Employers generally guide the visa process, but requirements and fees can change. Relocation planning should include accommodation, health insurance, transport, tax matters, and local registration. Indonesia’s tropical climate, traffic, and regional differences are important practical considerations.