Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hospitality management or a related field, substantial experience in luxury hotels or resorts, and strong leadership, communication, problem-solving, and commercial skills. Experience in an international or island resort environment is highly desirable. The successful candidate is expected to be hands-on, guest-focused, commercially aware, and capable of motivating multicultural teams while maintaining Shangri-La standards. Flexibility, professional presentation, sound judgment, and the ability to work under pressure, including weekends and holidays, are essential.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, and distinctive properties ranging from city hotels to beachfront resorts. In the Philippines, Shangri-La operates well-known destinations including Shangri-La Boracay and Shangri-La The Fort, Manila. The company emphasizes genuine care, personalized guest experiences, employee development, responsible business practices, and strong operational excellence. Working for Shangri-La commonly involves serving an international clientele in a multicultural environment, with opportunities for training, career progression, and transfers within the wider group.

Working in Philippines

The Philippines offers hospitality opportunities in resorts, hotels, restaurants, wellness, diving, events, and tourism, particularly in Boracay, Cebu, Palawan, Bohol, and Metro Manila. The culture is welcoming, family-oriented, and strongly influenced by Filipino hospitality, with English widely used in business and daily life. Island living usually means a relaxed pace, warm weather, beaches, outdoor activities, and a close community, although transport, internet, healthcare, and imported goods may be less convenient than in major cities. Foreign hires normally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with the Bureau of Immigration and the employer before arrival. Relocation packages may include accommodation, meals, flights, insurance, and transport, especially for senior resort roles. Employees should budget for seasonal weather, including typhoons, and research housing, banking, taxes, and local transport in the specific island destination.