Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B will supervise daily restaurant operations at Sinfully, helping deliver efficient, friendly, and consistent guest service. Typical requirements include relevant experience in food and beverage operations, preferably in a hotel or upscale restaurant, good knowledge of service standards, strong communication skills, and the ability to lead and coach colleagues. The successful candidate should be organised, guest-focused, confident handling complaints, and comfortable coordinating with the kitchen and other hotel departments. Flexibility to work shifts, weekends, and holidays is expected. Knowledge of food safety, cashiering, ordering procedures, and basic computer systems is an advantage.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, and well-established properties serving business and leisure travellers. In the Philippines, Shangri-La operates respected hotels and resorts, including properties in Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a structured, multicultural environment with training, career development, staff benefits, and opportunities for international mobility. The company places strong emphasis on guest satisfaction, teamwork, professionalism, responsible business practices, and creating memorable dining and accommodation experiences.

Working in Philippines

The Philippines offers hospitality opportunities across Metro Manila, Cebu, Boracay, Palawan, and other resort destinations. Hotels, restaurants, cruises, diving centres, and tourism businesses regularly recruit service staff, supervisors, chefs, and guest-relations professionals. Filipino culture is welcoming, family-oriented, and strongly influenced by both local traditions and international connections; English is widely used in the workplace. Lifestyle varies from fast-paced city living to relaxed coastal communities, with generally warm weather, affordable local food, and abundant beaches and outdoor activities. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa before starting employment; requirements can include immigration and labour approvals. Relocating candidates should confirm accommodation, transport, healthcare, taxes, insurance, and service-charge arrangements with the employer. Living costs are highest in Manila and popular tourist islands.