Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead the property's Chinese market strategy, strengthen relationships with Chinese travel partners and corporate clients, and support revenue growth through targeted sales, marketing, and guest engagement initiatives. Requirements typically include substantial experience in luxury hospitality, tourism, sales, or market development; fluent Mandarin and English; strong knowledge of Chinese travel trends; and established business contacts. The successful candidate should be commercially minded, culturally aware, highly presentable, and capable of coordinating effectively with hotel departments while delivering excellent service to Chinese guests.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other major destinations. The group is known for warm Asian hospitality, high service standards, premium accommodation, and well-developed dining, wellness, meeting, and leisure facilities. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila; Edsa Shangri-La, Manila; and Shangri-La Mactan, Cebu. The company serves international leisure and business travelers and places strong emphasis on guest satisfaction, employee development, cultural sensitivity, and sustainable operations. A senior Chinese operations role would support the company's efforts to attract and serve Chinese visitors while building valuable commercial partnerships.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, particularly in hotels, tourism, restaurants, sales, and guest services. Filipino culture is friendly, family-oriented, and strongly influenced by Asian, Spanish, and American traditions; English is widely used in workplaces. Island living can provide a relaxed lifestyle, warm weather, beaches, water activities, and a lower cost of living than many major international cities, although traffic and infrastructure vary considerably. Foreign professionals generally need an employer-sponsored work visa or permit, commonly arranged after securing a formal offer; requirements depend on nationality and position. Relocating candidates should budget for housing, health insurance, transportation, and deposits, and confirm the work authorization process with Shangri-La and Philippine immigration authorities. Cebu and Manila offer the broadest professional services, while resort islands provide a quieter lifestyle.