Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring excellent guest service, efficient staffing, smooth food and beverage delivery, and compliance with Shangri-La standards. Requirements typically include a hospitality or related qualification, several years of experience in hotel or restaurant food and beverage operations, strong knowledge of service procedures, and good English communication skills. The successful candidate should be service-focused, confident in leading and coaching staff, organized, commercially aware, and able to handle guest concerns professionally. Flexibility to work shifts, weekends, and holidays is expected, along with the ability to maintain hygiene, safety, quality, and responsible cost control.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for warm Asian hospitality, high service standards, premium accommodation, and a broad range of dining, wellness, and event facilities. Its Philippine properties serve leisure and business travelers and typically offer opportunities across food and beverage, rooms, culinary, engineering, finance, and guest services. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork, cultural awareness, and professional presentation. Benefits may include service charge, meals, uniforms, training, medical coverage, and staff accommodation or travel-related support, depending on the property and employment package.

Working in Philippines

The Philippines offers hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels and restaurants regularly recruit supervisors, managers, chefs, front-office staff, and service professionals, particularly during peak tourism seasons. Filipino culture is friendly, family-oriented, and highly service-minded, while English is widely used in workplaces. Lifestyle varies from busy city living to relaxed beach communities; living costs are generally lower outside Manila, though resort islands can be more expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents and government registrations. Relocation planning should cover housing, transport, healthcare, local banking, and weather conditions. The country has a tropical climate, with a dry season and a rainy or typhoon season that can affect travel and island operations.