Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer supports the hotel’s technology operations, including networks, servers, computers, software, telecommunications and guest-facing systems. Typical requirements include a diploma or degree in information technology, computer science or a related field, along with several years of technical support experience, preferably in hospitality. The candidate should be comfortable troubleshooting hardware and software, managing user accounts, maintaining IT security and coordinating with vendors. The role also requires strong communication, a service-minded attitude, dependable incident response and the ability to work shifts, weekends or public holidays when required. Experience with hotel systems such as PMS, POS and key-card platforms would be an advantage.

About the employer

Shangri-La is a globally recognised luxury hospitality group founded in Hong3 Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other destinations. Its portfolio includes city hotels, beach resorts and lifestyle properties operating under the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, high service standards and a strong focus on guest comfort. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in an international environment with opportunities to develop careers across hotel operations, technology and corporate functions. Benefits may include staff meals, uniform, medical coverage, training and discounted stays, although exact benefits depend on the property and employment contract.

Working in Malaysia

Malaysia offers varied relocation choices rather than one single island lifestyle. Kuala Lumpur provides the widest range of technology and hospitality jobs, while Penang combines strong tourism, a growing technology sector, heritage culture and a relaxed coastal lifestyle. Langkawi and Sabah offer resort-based opportunities, including IT, engineering, guest services and marine tourism, though housing and transport can be more limited. Malaysian culture is diverse, with Malay, Chinese, Indian and Indigenous influences, and English is commonly used in hotels and business settings. Living costs are generally moderate, with Kuala Lumpur and popular resort islands being more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company must complete the relevant immigration process before work begins. Candidates should confirm salary, accommodation, tax, insurance and relocation support in writing before accepting an offer.