Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) is expected to supervise daily in-room dining operations, coordinate orders and deliveries, maintain service standards, and respond professionally to guest requests or concerns. Candidates should have previous experience in hotel food and beverage service, preferably in room service or a supervisory position. Strong communication skills, a guest-focused attitude, basic computer and point-of-sale knowledge, and good command of English are important. The role requires leadership, attention to detail, menu and product knowledge, and the ability to work rotating shifts, weekends, and holidays in a fast-paced luxury hotel environment.

About the employer

Shangri-La is a renowned luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for warm Asian hospitality, high service standards, elegant accommodation, and extensive dining and wellness facilities. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and strong emphasis on guest satisfaction. The company offers career paths across hotel operations and corporate functions, although specific benefits, compensation, and advancement opportunities vary by property, role, and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers, particularly in hotels, resorts, restaurants, diving, wellness, and events. Filipino culture is welcoming and relationship-oriented, with English widely used in workplaces. Lifestyle varies from busy metropolitan living to relaxed coastal communities, with affordable local food, warm weather, beaches, and an active social scene. International candidates normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment documents and government registrations. Before relocating, confirm the work location, accommodation, transport, medical coverage, taxes, and contract terms with the employer. Island destinations can have higher living costs and limited transport or services compared with major cities. Respect local customs, communities, and environmental rules, especially in coastal and protected areas.