Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) oversees daily pool-bar operations, ensuring efficient service, guest satisfaction, product quality and compliance with hotel standards. Requirements typically include relevant hospitality or food-and-beverage experience, sound knowledge of bar and restaurant procedures, cash handling, inventory control and food-safety practices. Strong communication and leadership skills are essential, along with a friendly, professional manner and the ability to work shifts, weekends and holidays. The successful candidate is expected to coach colleagues, coordinate with kitchen and service teams, resolve guest concerns promptly and maintain a clean, safe and welcoming poolside environment.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for personalized service, attractive locations, high-quality dining and extensive leisure facilities. In the Philippines, Shangri-La operates several prominent hotels and resorts, including properties in Manila, Cebu and Boracay. The company places strong emphasis on guest experience, operational standards, employee development and responsible business practices. Benefits may vary by property but can include service charge, meals, uniforms, medical coverage, staff accommodation or transport, discounts and training opportunities.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other tourism destinations, particularly in hotels, resorts, restaurants, diving and leisure services. Workplace culture is generally warm, relationship-oriented and respectful, with English widely used in tourism. Island living can provide beaches, outdoor activities and a relaxed social lifestyle, although transport, healthcare and internet access vary by location. Foreign employees normally need an employer-sponsored work permit and Alien Employment Permit, followed by the appropriate visa or authority to stay; requirements should be confirmed with the employer and Philippine authorities. Relocating staff should budget for housing deposits, transport and seasonal price increases. Local employment contracts may include meals, accommodation or service charge, especially at remote resorts.