Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the planning and delivery of employee training, onboarding, service standards, and professional development programs. Requirements typically include a diploma or degree in hospitality, human resources, training, or a related field, along with several years of hotel or service-industry experience. The successful candidate should be confident facilitating workshops, coaching colleagues, monitoring training effectiveness, and promoting Shangri-La’s service culture. Strong communication, organization, presentation, and interpersonal skills are expected, as well as familiarity with learning systems and quality or guest-satisfaction standards. Flexibility, cultural awareness, and a hands-on approach are important in a busy luxury-hospitality environment.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong and known for its Asian-inspired approach to warm, attentive service. The company operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, Africa, North America, and Australia. Shangri-La properties are recognized for personalized guest experiences, high service standards, elegant surroundings, and strong attention to colleague development. Its hotels employ people across guest services, food and beverage, housekeeping, wellness, engineering, finance, and leadership functions. The group promotes values centered on hospitality, respect, teamwork, and continuous improvement. Working for Shangri-La in the United Arab Emirates can provide exposure to a highly international luxury-hotel market, structured training, and opportunities to build a long-term career within a major global hospitality brand.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with major hospitality opportunities in Dubai, Abu Dhabi, Ras Al Khaimah, and Fujairah. Hotels, resorts, restaurants, airlines, events, and tourism businesses regularly recruit international staff. The culture combines Emirati traditions, Islamic values, and a highly international lifestyle; respectful dress and behavior are important, especially during Ramadan. Life is modern and convenient, although rent, schooling, and leisure costs can be high in Dubai and Abu Dhabi. Employers commonly sponsor work visas, arrange medical checks, and may provide accommodation, transport, meals, insurance, or annual flights, depending on the contract. Employees should not work on a tourist visa. Before relocating, confirm salary, accommodation, probation terms, gratuity, leave, and visa sponsorship in writing. Public transport is strong in major cities, while a car is useful in resort areas.