Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager is responsible for overseeing daily hotel operations, supporting front office and guest services, coordinating with housekeeping, food and beverage, engineering, and security, and resolving guest concerns promptly. Candidates typically need a degree or diploma in hotel management or a related field, several years of experience in hotel operations, strong communication skills, sound judgment, and familiarity with property-management systems. The role requires leadership, flexibility, professional presentation, and the ability to work shifts, weekends, and public holidays. The successful candidate is expected to maintain Shangri-La service standards, support colleagues, handle emergencies calmly, and ensure a safe, comfortable, and memorable guest experience.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The group is known for its Asian-inspired approach to hospitality, personalised guest service, and strong emphasis on warmth, courtesy, and attention to detail. In the Philippines, Shangri-La properties include city hotels and destination resorts, offering accommodation, dining, events, wellness, and recreation services. Employees generally work in structured, service-focused environments with opportunities for training and career progression across departments and international properties. Depending on the location and role, benefits may include meals, uniforms, service charge, health coverage, accommodation or transport support, and staff discounts, although packages vary by property and employment contract.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in front office, food and beverage, housekeeping, culinary, spa, and guest-relations roles. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in hotels and business. Island living can provide beaches, outdoor activities, and a relaxed lifestyle, but remote locations may have higher prices, limited transport, and fewer specialised services than major cities. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment approval and immigration processing; requirements should be confirmed with the employer and Philippine authorities. Applicants should budget for flights, deposits, daily transport, and possible accommodation costs. Local workers should verify the contract, service-charge policy, housing arrangements, working hours, and benefits before relocating.