Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery times, and coordinating with the kitchen and service team. Candidates should have hospitality or customer-service experience, strong communication skills, good telephone etiquette, basic computer knowledge, and a professional, guest-focused manner. Fluency in English is normally required, while Cantonese or Mandarin is advantageous in Hong Kong. The role requires attention to detail, a calm approach during busy periods, willingness to work shifts, and the ability to handle special requests and complaints courteously. Previous luxury-hotel or in-room-dining experience would be an advantage.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, comfortable surroundings, and its long-standing Asian hospitality heritage. Shangri-La hotels employ teams across rooms, food and beverage, culinary operations, engineering, finance, sales, and guest services. In Hong Kong, the company operates well-known luxury properties and offers opportunities for both local and international hospitality professionals. Employees may receive benefits such as meals, uniforms, training, staff discounts, medical coverage, and career-development opportunities, depending on the property and employment contract. Exact duties, compensation, and benefits for this position should be confirmed directly with the recruiting hotel.

Working in Hong Kong

Hong Kong is a fast-paced international city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Its culture combines Cantonese traditions, international influences, excellent food, festivals, and a highly efficient urban lifestyle. Accommodation can be expensive, but public transport is extensive and reliable, and many districts offer convenient access to work, beaches, hiking trails, and islands such as Lantau and Cheung Chau. Foreign employees generally need an appropriate employment visa arranged with employer support before starting work; eligibility depends on qualifications, salary, and the role. Employers may also assist with relocation, accommodation guidance, medical checks, and onboarding. Candidates should prepare valid travel documents, employment references, certificates, and proof of qualifications. Understanding basic Cantonese is helpful, although English is widely used in international hotels.