Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking food and beverage orders, serving dishes and drinks, clearing tables, processing payments, and maintaining high service standards. Candidates should have a friendly, professional manner, good communication skills, and a genuine interest in hospitality. Previous restaurant or hotel experience is preferred, while knowledge of Southeast Asian cuisine is an advantage. The role requires teamwork, attention to detail, a neat appearance, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected. Fluency in English is generally required; Cantonese or other languages may be beneficial.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for personalized service, elegant properties, and its Asian-inspired approach to hospitality. Shangri-La hotels typically offer dining, meetings, wellness, and leisure facilities, serving both business and leisure travelers. Café Malacca reflects the company’s focus on quality dining and regional cuisine. Employees are generally expected to deliver warm, attentive service while maintaining professional standards. Depending on the position and property, benefits may include staff meals, uniform provision, training, medical coverage, leave entitlements, and hotel discounts. Career opportunities can extend across departments and international locations within the Shangri-La network.

Working in Hong Kong

Hong Kong is a dynamic coastal city and territory, famous for its skyline, harbor, mountains, shopping, and diverse food culture. Hospitality offers many opportunities in hotels, restaurants, catering, tourism, events, and luxury retail, particularly for candidates with customer-service experience and language skills. Life is fast-paced and highly urban, with excellent public transport, international communities, vibrant nightlife, and easy access to beaches, hiking trails, and nearby islands. Cantonese is widely spoken, while English is common in hotels and professional workplaces. Overseas employees normally need an appropriate employment visa sponsored by their employer before starting work; requirements include a confirmed job offer and evidence that the role and salary meet immigration rules. Relocation costs and accommodation can be significant, so applicants should confirm housing, medical coverage, working hours, service charges, and visa arrangements before accepting an offer.