Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer supports residents and guests throughout their stay, providing a warm, professional and personalised service. Responsibilities typically include handling requests and complaints, coordinating with housekeeping, engineering, food and beverage teams, arranging transportation and activities, maintaining resident records, and following up to ensure satisfaction. Candidates should have experience in guest relations, front office or luxury hospitality, excellent spoken and written English, strong communication and problem-solving skills, and a polished, service-oriented attitude. Knowledge of additional languages and experience in a residential or five-star hotel environment are advantageous. The role requires flexibility for shifts, weekends and public holidays, together with strong attention to detail and the ability to remain calm under pressure.

About the employer

Shangri-La is a global luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for warm Asian hospitality, personalised service and high standards in accommodation, dining, wellness and guest experiences. Shangri-La properties commonly serve leisure travellers, business guests, long-stay residents and families, with a strong focus on professional development and service culture. In Indonesia, the group has operated luxury properties in destinations such as Jakarta and Bali. A Guest Relations Officer working with Shangri-La is expected to represent the brand through thoughtful communication, discretion, local knowledge and consistent attention to residents' individual preferences.

Working in Indonesia

Bali is Indonesia's best-known island for hospitality careers, offering opportunities in luxury resorts, private residences, restaurants, wellness, events and tourism services. The main employment centres include Nusa Dua, Jimbaran, Seminyak, Canggu, Ubud and Sanur. Balinese culture is strongly influenced by Hindu traditions, with frequent ceremonies, temple visits and community events; respectful dress and behaviour are important. Lifestyle ranges from busy, international resort areas to quieter inland villages, with beaches, surfing, hiking and wellness activities readily available. Living costs vary considerably, and housing near major resorts can be expensive. Foreign employees generally need an employer-sponsored work permit and KITAS; working on a tourist visa is not permitted. Employers usually manage immigration paperwork, but candidates should confirm salary, accommodation, insurance, transport, service charge and relocation support before accepting an offer.