Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support service quality, leadership development and employee growth. Typical requirements include a diploma or degree in human resources, hospitality management, education or a related field, together with several years of training or hotel operations experience. The successful candidate should understand adult learning principles, performance management and hospitality standards, and be confident designing workshops, coaching managers and measuring training results. Strong communication, presentation, organisational and interpersonal skills are essential. Familiarity with learning platforms, succession planning and Malaysian employment practices is advantageous. The role also requires flexibility, cultural awareness and the ability to work collaboratively with colleagues at all levels.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Africa. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is known for personalised service, Asian hospitality values and strong emphasis on guest experience. In Malaysia, Shangri-La operates established city hotels and resort properties, employing teams across rooms, food and beverage, events, wellness and corporate functions. The group generally promotes internal development, service training and career progression, making learning and development an important part of its people strategy. Benefits for management roles may include meals, accommodation or transport support in selected properties, medical coverage, staff rates and performance-related incentives, although packages vary by location and contract.

Working in Malaysia

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events and corporate learning, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Island life in Langkawi or Penang is relaxed and multicultural, with Malay, Chinese, Indian and international influences, excellent food and outdoor activities such as beaches, diving and hiking. Costs are generally lower than in Singapore, though imported goods and accommodation in popular resort areas can be expensive. Malaysia is warm and humid year-round, with monsoon conditions varying by coast. Foreign employees normally need an Employment Pass arranged and sponsored by the employer before starting work; qualifications, experience and passport validity are checked during approval. Candidates should confirm housing, medical insurance, tax treatment, transport and return-flight benefits. Learning basic Malay is useful, while English is widely used in hospitality workplaces.