Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH role at Shangri-La Malaysia is expected to develop and maintain business from assigned accounts, likely covering resort sales and global sales-related segments. Requirements generally include a diploma or degree in hospitality, business, marketing, or a related field, together with several years of hotel or resort sales experience. The candidate should understand the Malaysian and international leisure markets, demonstrate strong negotiation and presentation skills, and be comfortable meeting revenue targets. Responsibilities may include account management, sales calls, client visits, promotions, market analysis, contract negotiation, and coordination with hotel departments. Strong communication, English proficiency, commercial awareness, relationship-building ability, flexibility, and willingness to travel are important.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, premium accommodation, and extensive facilities including restaurants, meeting spaces, spas, and leisure activities. Shangri-La properties serve business travellers, families, luxury holidaymakers, and large events. In Malaysia, the company operates prominent hotels and resorts and offers career opportunities across sales, rooms, food and beverage, culinary, engineering, finance, and guest services. Employees typically work in a multicultural environment where professional presentation, guest satisfaction, teamwork, integrity, and commercial performance are highly valued. Benefits and remuneration vary by property, experience, and employment contract.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, sales, and guest services, particularly in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Island destinations such as Langkawi and islands around Sabah provide a relaxed lifestyle, beaches, water activities, and strong seasonal tourism demand, while cities offer broader career options and transport links. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hospitality. Living costs vary, with resort islands often costing more for accommodation and imported goods. Foreign employees generally need an employer-sponsored Employment Pass, and approval must be obtained before starting work. Employers commonly assist with immigration, housing guidance, medical cover, and relocation, although terms differ. Candidates should confirm salary, accommodation, transport, work location, and visa support before accepting an offer.