Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees reservations, table allocation, guest enquiries, and coordination with restaurant and front-office teams. Candidates should have several years of experience in hotel or restaurant reservations, strong knowledge of booking systems, excellent communication skills, and confidence handling VIP guests and high-demand periods. Fluency in English is normally required; knowledge of Malay or other languages is advantageous. The role expects accurate administration, prompt responses, professional telephone etiquette, effective upselling, and close attention to guest preferences. The successful candidate should be organised, commercially aware, calm under pressure, and available to work shifts, weekends, and public holidays while consistently supporting Shangri-La’s service standards.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised internationally for its hotels, resorts, and distinctive Asian service culture. The group operates properties across Asia, the Middle East, Europe, Africa, and North America under brands including Shangri-La, Shangri-La Resorts, Traders, and Kerry Hotels. Its Malaysian properties serve business travellers, leisure guests, families, and events, with extensive dining, wellness, and conference facilities. Shangri-La places strong emphasis on personalised service, genuine hospitality, employee development, and responsible operations. Working for the company can provide exposure to international hotel standards, multicultural teams, luxury restaurant operations, and opportunities for career progression within a global hospitality network.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Hotels, restaurants, spas, and event venues regularly recruit supervisors, managers, chefs, guest-service staff, and reservation specialists. The culture combines Malay, Chinese, Indian, Indigenous, and international influences, with excellent food and a generally welcoming social atmosphere. Lifestyle varies from busy urban living to relaxed island life, with warm weather, beaches, rainforests, and relatively affordable daily costs outside central Kuala Lumpur. Foreign employees usually need an employer-sponsored Employment Pass, and the company normally manages the application after offering a contract. Candidates should check passport validity, medical or documentation requirements, tax obligations, and local immigration rules before relocating. English is widely used in hotels; Malay is helpful for daily life and workplace integration.