Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, arrivals, departures, room assignments and complaint resolution. Candidates should have a diploma or degree in hotel management or a related field, with several years of front-office experience, preferably in an upscale or international hotel. Strong leadership, communication and organisational skills are expected, along with confidence using hotel property-management systems. The role requires a professional appearance, a service-oriented attitude, flexibility to work shifts, weekends and public holidays, and the ability to remain calm while handling operational issues. Fluency in English is essential; additional languages and Singapore hospitality experience are advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The brand is recognised for personalised service, comfortable surroundings and its Asian heritage of gracious hospitality. Shangri-La Singapore is an established five-star property set near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, landscaped grounds and wellness amenities. The hotel serves leisure travellers, business guests, families and event groups, and provides a broad range of career opportunities in rooms, food and beverage, culinary, engineering, sales and corporate support. Employees typically work in a structured international environment with emphasis on guest satisfaction, teamwork, professional standards and training.

Working in Singapore

Singapore is a compact, multicultural city-island with strong opportunities in hotels, restaurants, tourism, retail, finance, technology and healthcare. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, the airport and major convention areas. English is widely used, while Mandarin, Malay, Tamil and other languages are valuable in guest-facing positions. The lifestyle is safe, clean and highly connected, with excellent public transport, diverse food, shopping and vibrant cultural districts. Living costs, particularly rent, are high; many newcomers choose shared accommodation or housing outside the central districts. Foreign employees generally need an employer-sponsored work pass. A typical hotel professional may qualify for an Employment Pass or S Pass, subject to salary, qualifications and government assessment. The employer normally submits the application, but candidates should verify current requirements with Singapore’s Ministry of Manpower. Bring certified documents, budget carefully and expect a fast-paced, service-focused workplace.