Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations, including recruitment, onboarding, employee records, attendance, benefits, training coordination, and staff relations. The role typically requires a diploma or bachelor’s degree in Human Resources, business administration, or a related field, along with several years of hotel or hospitality HR experience. Candidates should understand Indonesian employment regulations, communicate confidently in English and Bahasa Indonesia, and be comfortable using HR systems and Microsoft Office. Shangri-La will expect someone discreet, organized, approachable, and able to handle confidential matters fairly while supporting a positive service culture. Experience in a luxury hotel and knowledge of payroll or HR reporting would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, and a strong focus on guest comfort. Its Indonesian properties serve leisure and business travelers and employ multicultural teams across accommodation, food and beverage, wellness, events, and corporate functions. Shangri-La generally promotes structured training, internal career development, employee welfare, and service excellence. Exact benefits vary by property, but hotel employees may receive meals, uniforms, insurance, accommodation or transport support, service charge, and staff-rate travel benefits. HR supervisors play an important role in maintaining employee engagement and ensuring hotel operations follow company policies and local regulations.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, Bintan, and resort islands such as Nusa Lembongan and the Gili Islands. Bali has the broadest tourism market and a relaxed, international lifestyle, while Jakarta and major cities in Java provide more corporate and year-round employment. Resort locations offer beaches, outdoor activities, and close-knit communities, but may have higher living costs or fewer urban services. Indonesian culture values respect, family, community, and polite communication; Bahasa Indonesia is useful even when English is used at work. Foreign nationals normally need employer sponsorship and an appropriate work permit and stay visa, rather than working on a tourist visa. Before relocating, confirm salary, service charge, accommodation, insurance, transport, contract terms, and permit responsibility. Local employees should check property-specific benefits and commuting arrangements.