Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing and verifying daily hotel revenue, including room, food and beverage, spa, and other operating income. Requirements typically include a degree or diploma in accounting, finance, or hospitality management, relevant hotel finance experience, and strong knowledge of income auditing, reconciliation, internal controls, and financial systems. The candidate should be analytical, organised, ethical, and comfortable supervising a team. Expectations include ensuring accurate daily reports, investigating discrepancies, supporting month-end closing, maintaining compliance with company policies, and working closely with Front Office, Food and Beverage, and Revenue teams. Experience with hotel systems such as Opera and SunSystems is advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, strong guest care, and distinctive properties in major cities and resort destinations. Shangri-La hotels commonly provide extensive dining, meetings, wellness, and recreational facilities, creating opportunities across operations, finance, sales, engineering, and guest services. In Indonesia, the company has operated notable luxury properties and is recognised for combining international service standards with local culture. Employees generally work in structured, multicultural environments with access to hospitality training, career development, staff benefits, and internal mobility opportunities.

Working in Indonesia

Indonesia offers varied opportunities in hotels, resorts, restaurants, tourism, finance, technology, education, and international business. Bali is the most popular destination for expatriates, with a strong hospitality and wellness economy, while Java, especially Jakarta and Surabaya, provides broader corporate and administrative opportunities. Indonesian culture values respect, community, modesty, and relationship-building; learning basic Bahasa Indonesia is highly useful. Lifestyle ranges from busy urban living to relaxed coastal communities, but traffic, humidity, and seasonal weather should be considered. Foreign employees normally need employer sponsorship and an appropriate work visa and residence permit; working on a tourist visa is not permitted. Employers often assist with immigration, accommodation, insurance, and relocation, but benefits vary. Research local taxes, healthcare, housing, transport, and contract conditions before moving. Island locations may offer an attractive lifestyle but fewer international services and higher costs for imported goods.