Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hotel management, business, or a related field, together with substantial experience in luxury hospitality and leadership across rooms, food and beverage, and guest services. Strong communication, decision-making, commercial awareness, and problem-solving skills are expected. The role requires a hands-on leader who can motivate multicultural teams, respond calmly to operational issues, maintain Shangri-La standards, and build positive relationships with guests, owners, colleagues, and local partners. Flexibility to work weekends, holidays, and changing shifts is essential.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Shangri-La Resorts, Traders, and Kerry brands. The company is known for warm Asian hospitality, refined guest experiences, strong service culture, and attractive resort destinations. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Cebu, and Boracay. Employees generally work in multicultural environments with structured service standards, training opportunities, and a strong focus on guest satisfaction. A Resident Manager would help translate the brand’s operational and service expectations into consistent day-to-day performance while supporting the wider leadership team and developing department heads.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and other resort islands. Major employers include international hotels, beach resorts, restaurants, cruise businesses, and tourism operators. Work is often seasonal in leisure destinations, while Manila and Cebu provide more year-round corporate and city-hotel roles. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by Spanish, American, and Asian traditions; English is widely used in business and tourism. Island living can offer beaches, outdoor activities, lower daily costs, and a relaxed social lifestyle, although transport, healthcare access, weather disruptions, and internet quality vary by location. Foreign hires normally need an employer-sponsored work permit and appropriate visa, with requirements handled through Philippine immigration and labor authorities. Candidates should confirm housing, insurance, tax, relocation, and flight benefits before accepting an offer.