Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B is expected to supervise daily restaurant operations at Sinfully, Shangri-La’s dining venue, while ensuring attentive, efficient and personalized guest service. Requirements typically include hospitality or restaurant experience, strong communication skills, knowledge of food and beverage service, and the ability to lead and motivate a team. The successful candidate should be guest-focused, well organized, confident handling complaints, and familiar with service standards, hygiene procedures, point-of-sale systems and basic beverage knowledge. Flexibility to work shifts, weekends and holidays is essential. Experience in a luxury hotel or resort is an advantage, as is relevant hospitality training or a degree in hotel and restaurant management.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and distinctive guest experiences. In the Philippines, Shangri-La operates several prominent properties, including Shangri-La The Fort in Manila, Edsa Shangri-La, Shangri-La Mactan in Cebu and Shangri-La Boracay. Its hotels employ professionals across food and beverage, rooms, culinary operations, engineering, wellness and guest services. Employees generally work in multicultural environments with structured training and opportunities for career progression. Benefits may include service charge, meals, uniforms, medical coverage, staff discounts and accommodation or transportation support, depending on the property and employment terms.

Working in Philippines

The Philippines is an archipelago offering varied opportunities in luxury resorts, hotels, restaurants, tourism, diving and events. Major employment hubs include Manila, Cebu, Boracay, Palawan and Davao. Resort work can provide a relaxed coastal lifestyle, but schedules are demanding and commonly include weekends and holidays. Filipino culture is friendly, community oriented and strongly influenced by family, faith, music and excellent English communication. Living costs vary: Manila is generally more expensive, while provincial islands may offer lower rent but fewer services. Popular destinations such as Boracay and Palawan have beaches, water sports and outdoor activities, although seasonal weather and transport disruptions should be considered. Foreign nationals normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employment visa. Confirm sponsorship, accommodation, taxes and contract terms before relocating.