Waiter / Waitress - Hung Tong (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Hung Tong, Shangri-La Hong Kong, is responsible for welcoming guests, taking food and beverage orders, serving dishes accurately, explaining menu items, maintaining table presentation and processing requests professionally. Candidates should ideally have previous experience in upscale restaurants, hotels or Chinese cuisine, with good knowledge of service standards and food safety. Fluency in Cantonese is highly useful, while English and Mandarin are advantageous. The role requires a pleasant personality, strong communication skills, attention to detail, teamwork and the ability to work shifts, weekends and public holidays. The successful candidate is expected to deliver attentive, efficient service and create a memorable dining experience.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Hong Kong is a leading luxury hotel in the city, offering accommodation, fine dining, banqueting, wellness and business facilities. Hung Tong is associated with the hotel’s Chinese dining offering and serves guests in an upscale environment where presentation, product knowledge and personalized service are important. Employees typically work within structured hotel operations and may receive training, staff meals, uniform support, medical benefits, discounts and career development opportunities, depending on the employment package. The company places strong emphasis on hospitality standards, teamwork, cultural awareness and genuine care for guests.

Working in Hong Kong

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services, with hospitality jobs concentrated in Hong Kong Island, Kowloon and major resort areas. The culture combines Cantonese traditions, international influences, efficient public services and a fast-paced working style. Lifestyle options range from high-rise urban living and excellent restaurants to beaches, hiking trails, islands and vibrant nightlife. Rent can be expensive, especially near Central, so many workers choose Kowloon or the New Territories and commute by reliable MTR transport. Overseas professionals generally need an employment visa sponsored by an eligible employer, while employers normally demonstrate that the role and candidate meet immigration requirements. New arrivals should arrange accommodation, an identity card, healthcare coverage and a local bank account. Cantonese is valuable in customer-facing roles, although English is widely used in hotels.